Last updated: 17 July 2026
These Terms and Conditions (“Terms”) govern the services provided by Arnex Software Development Services (“Arnex”, “we”, “us”, or “our”), a sole proprietorship owned by Arnel I. Robles and registered with the Philippine Department of Trade and Industry (Business Name No. 3444913), based in Barangay Morales, Koronadal City, South Cotabato, Philippines. By engaging our services, subscribing to our platforms, or using a website or application operated by us, you (“you”, “the Client”, or “the User”) agree to these Terms.
Arnex provides software development and related services, including custom software development, legacy system modernization, systems integration, cloud deployment and operations, maintenance and support, subscription platforms (such as membership and accounting software), and secure online payment collection for organizations. The specific scope of any engagement is defined in a separate quotation, proposal, order form, or subscription plan agreed between you and Arnex.
Before work begins, we provide a quotation or proposal describing the scope, deliverables, timeline, and fees. Work commences once you accept the quotation and, where applicable, pay any agreed deposit or first invoice. Changes to scope may result in adjusted fees and timelines, which we will communicate before proceeding.
Fees are stated in the applicable quotation or subscription plan and are exclusive of taxes unless stated otherwise. Fees may be structured as one-time project fees, milestone payments, or recurring subscription charges. Invoices are payable by the due date stated on them. We may suspend services or access to platforms for accounts that are overdue.
For platforms that collect payments from your members or customers, payments are processed by our third-party payment provider, Xendit, a licensed payment gateway. By using these features:
Subscription platforms are billed in advance on a monthly or annual basis, as selected. Unless cancelled, subscriptions renew automatically for successive periods at the then-current rate. You may cancel in accordance with our Refund & Cancellation Policy. We may change subscription pricing with reasonable prior notice, effective on your next renewal.
Unless otherwise agreed in writing, custom software developed specifically for you under a paid engagement becomes your property upon full payment. Arnex retains ownership of its pre-existing tools, frameworks, libraries, and platform software (including subscription products), and grants you a non-exclusive license to use them for the duration of your engagement or subscription.
Each party will keep the other’s non-public information confidential and use it only to perform under these Terms. This obligation survives the end of the engagement.
We provide our services with reasonable skill and care. Except as expressly stated, our services and platforms are provided “as is” and “as available”, and we do not warrant that they will be uninterrupted or error-free. Third-party services, including payment processing, are subject to the terms and availability of the respective providers.
To the maximum extent permitted by law, Arnex is not liable for indirect, incidental, or consequential losses, or for loss of profit, data, or business. Our total aggregate liability arising out of or relating to an engagement will not exceed the fees paid by you to Arnex for that engagement in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under Philippine law.
Either party may terminate an engagement or subscription as set out in the applicable agreement or the Refund & Cancellation Policy. Fees for work performed or periods already commenced remain payable. Upon termination, licenses granted under these Terms end, except for deliverables you have paid for in full.
We handle personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy, which forms part of these Terms.
Our services may rely on third-party providers (for example, payment gateways, hosting, and email providers). Your use of those services may be subject to their own terms, and we are not responsible for their acts or omissions.
We may update these Terms from time to time. The updated version takes effect when posted on this page, with the “Last updated” date revised accordingly. Continued use of our services after changes constitutes acceptance.
These Terms are governed by the laws of the Republic of the Philippines. Any dispute will be subject to the exclusive jurisdiction of the competent courts of South Cotabato, Philippines, without prejudice to any mandatory consumer protections available to you.
Questions about these Terms can be sent to our team or through our Contact page.
