This Policy explains how refunds and cancellations work for services and platforms provided by Arnex Software Development Services (“Arnex”, “we”, “us”). It forms part of our Terms & Conditions. Because we offer different kinds of services, the rules depend on what you are paying for.
1. Custom software and project work
- Project fees and deposits secure our time and cover work already scheduled or performed, and are generally non-refundable once work has begun.
- If you cancel a project before work begins, any deposit paid may be refunded less any costs already incurred.
- For milestone-based projects, completed and accepted milestones are non-refundable. Fees for milestones not yet started may be refundable, subject to work already done.
2. Subscription platforms
- Subscriptions (for example, BaryoClub or the accounting module) are billed in advance for the selected period (monthly or annual).
- You may cancel at any time. Cancellation stops future renewals; your subscription remains active until the end of the current paid period.
- Payments for the current period are generally non-refundable, and we do not provide partial or pro-rated refunds for unused time, except where required by law.
- If we materially fail to provide a subscribed service and cannot resolve the issue within a reasonable time, we may, at our discretion, provide a credit or pro-rated refund for the affected period.
3. Payments collected from members, customers, or event attendees
For platforms and events where Arnex processes payments on behalf of an organization (for example, membership dues or event registration fees):
- These payments are collected on behalf of, and settled to, the organizing club, association, or event organizer.
- Refund requests for such payments are decided by that organization according to its own rules. Arnex facilitates approved refunds but is not the merchant of record for those transactions.
- If you paid dues or an event fee and want a refund, please first contact the organization you paid. You may also contact us and we will help coordinate where appropriate.
4. How to request a refund
To request a refund or cancellation, contact us with your name, the service or platform involved, the payment reference or date, and the reason for your request. Reach us at our email, by phone at our number, or via the Contact page.
5. Processing of approved refunds
Approved refunds are returned to the original payment method through our payment provider, Xendit, where possible. Refunds are typically processed within a reasonable period after approval; the time for funds to appear depends on your bank or e-wallet provider. Payment-processing fees may be non-refundable.
6. Chargebacks
If you do not recognize a charge or believe there is an error, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may delay resolution.
7. Contact
Questions about this Policy? Use our Contact page or the details above. This Policy is subject to any mandatory consumer-protection rights available to you under Philippine law.
