Privacy Policy

Arnex Software Development Services (“Arnex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Policy explains what we collect, how we use it, and your rights. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

1. Who we are

Arnex Software Development Services is a sole proprietorship registered with the Philippine Department of Trade and Industry (Business Name No. 3444913), based in Barangay Morales, Koronadal City, South Cotabato, Philippines. For privacy matters, you can reach us using the details in the Contact section below.

2. Information we collect

• Contact information you provide, such as your name, email address, phone number, and message, when you contact us or request a service.
• Account and organization information for clients who use our platforms, such as organization name, member records, and billing details.
• Payment information when payments are made through our platforms. Card and e-wallet details are collected and processed directly by our payment provider, Xendit. We receive transaction records (such as amount, status, and reference), not full card numbers.
• Technical information automatically collected when you visit our website, such as IP address, browser type, and pages viewed, used to keep the site secure and working.

3. How we use your information

• To respond to your enquiries and provide the services or platforms you request.
• To process payments and reflect them on the relevant accounts, and to settle collected funds to the appropriate bank account.
• To manage subscriptions, billing, and support.
• To operate, secure, and improve our website and platforms.
• To comply with legal, tax, and regulatory obligations.

4. Legal basis

We process personal data on the bases permitted under the Data Privacy Act, including your consent, the performance of a contract with you, our legitimate interests in operating our business, and compliance with legal obligations.

5. Payment processing

Online payments are processed by Xendit, a licensed and PCI-DSS-compliant payment gateway. When you make a payment, your card or e-wallet details are provided directly to Xendit and are subject to Xendit’s own privacy policy. Arnex does not store your full card details on its own servers.

6. Sharing your information

We do not sell your personal data. We share it only as needed to operate our services, for example with:

• payment providers (such as Xendit) to process transactions;
• hosting, email, and infrastructure providers that support our services;
• the organization on whose platform you made a payment (for example, the club or event organizer), so they can reflect it on your account;
• authorities where required by law.

7. Data retention

We keep personal data only for as long as necessary to provide our services and to meet legal, accounting, and tax requirements, after which it is securely deleted or anonymized.

8. Security

We use reasonable organizational and technical measures to protect personal data, including encrypted connections (HTTPS), access controls, and reputable, security-compliant service providers. No system can be guaranteed completely secure, but we work to protect your information and to address any incident promptly.

9. Your rights

Under the Data Privacy Act, you have the right to be informed, to access, to correct, to object, to erasure or blocking, to data portability, and to lodge a complaint. To exercise any of these, contact us using the details below. You may also complain to the National Privacy Commission (privacy.gov.ph).

10. Cookies

Our website uses only the cookies and local storage needed for it to function and to remember basic preferences. We do not use them to build advertising profiles.

11. Changes to this Policy

We may update this Policy from time to time. The current version is always posted on this page with the “Last updated” date revised.

12. Contact

For any privacy question or request, contact us at our email, by phone at our number, or via the Contact page.